When I think of the open road, my thoughts turn to pleasant memories of weekend trips in my Toyota to destinations
unknown, moving forward in a spirited manner with a sense of freedom, and the opportunity to meet new people and engage with them—listening to their stories and developing new friendships.
It was in this sense not long ago that I had the opportunity to commune in a most unusual way with a community group of some of Toyota's most loyal and passionate owners, members of the Prius enthusiast forum know as PriusChat. PriusChat is a great example of how Toyota is beginning to utilize nontraditional consumer-based and consumer generated media to reach out directly to owners and consumers and to shape and protect the Toyota brand image.
With over 13,000 active Prius members and who knows how many behind the discussion threads, it is the perfect spot to engage with our customers and those that we hope will become part of the Toyota family. A young man named Danny from Columbia, SC, founded the PriusChat internet forum nearly four years ago and has watched it grow dramatically as Toyota Prius and hybrid sales in general took off. But, Danny was missing one important ingredient, a Prius!
You see the guy was so frustrated with the very limited means for Toyota and Prius fans to get together and chat about their favorite cars, he built his own online community chat rooms and eventually established the Prius-specific enthusiast forum, PriusChat. Spent all his money on that and couldn't afford to buy a new car! But not any more!
With help from Grossinger Toyota/Scion North in the Chicago area, Danny and his fiancée and a small army of PriusChat members, including me, gathered at the dealership on a sweltering Chicago afternoon to launch Danny on his Prius ownership experience in PriusChat style, meaning plenty of Chicago dogs, burgers and Ben & Jerry's Ice Cream, members matching faces to screen names and an incredible display of Prius vehicles on site with visual displays, informative information and real live PriusChat members (owners of the cars!) handling questions from observers quite expertly.
So whatever we want to call this rapidly expanding consumer-generated media, it's all about the conversation along the open road, it's about listening to those who think your products rock as well as those who think they stink. The venue isn't perfect, but it is instantaneous--and it does demand an uncompromised level of transparency and authenticity. What a perfect place to unveil Toyota's newest corporate communications tool, the Toyota Open Road Blog.
And just like Danny and his PriusChat community, we hope that this blog will serve as our "Go and See" mechanism on
the web as we open up the conversation to consumers, our customers, journalists, car aficionados and just about anyone else who longs for the exhilaration of traveling along the open road.
-Contributed by Bruce C. Ertmann, TMS Corporate Communications